Why am I not receiving email from Meta about my account?

If you are using a work email to access Meta Model API

Make sure that your email administrator allows emails from work.meta.com by adding it as a safe sender to your email host as any account emails originate from that domain.

Your email administrator must allowlist these email origin servers' IP addresses to ensure that you and your team do not reject emails from work.meta.com

Verify email origin

To prove that emails coming from work.meta.com actually originate from Meta, the industry standard DomainKeys Identified Mail (DKIM) is used.

It is recommended that your email admin configure your email host to verify the DKIM record of all emails from work.meta.com to ensure that you don't accept spoof emails.

Configuring spam filters

For work email users, even if your mail host accepts emails from work.meta.com, it's still possible that email clients such as Microsoft Outlook will mark an email as spam or junk.

In this scenario, check your spam or junk folders for email from work.meta.com.