I don’t recognize a Meta Model API payment on my account, what can I do?
If you don’t recognize activity on your account, there are some steps you can take to find out what may have happened and ways to get in touch with us for additional help.
View your payment history
You can view your payment history and download receipts for payments you’ve made in Billing.
To learn more about a specific charge:
- Go to Billing from your account.
- Click Payment activity.
- Click the download button of the charge you want to know more about.
- Your receipts show information such as how much you paid, when you paid, the payment method used, and what the payment was for.
See if you reached your payment threshold or monthly bill date
Your receipt also shows you a Billing reason that helps you understand why you were charged, which may include reaching your payment threshold or monthly bill date. Keep in mind, you may be charged multiple times or only once a month depending on your usage, if you’ve reached your payment threshold, or if you reach your monthly billing date.
You’re charged for usage when:
- Your usage costs reach your payment threshold. A payment threshold is the amount you can spend on usage before you’re charged.
- It’s your monthly bill date. A monthly bill date is when you’re charged for usage on a consistent monthly date even when you are below your payment threshold.
If you still don’t recognize your account activity and you believe someone may have hacked your account, please reach out to support and let us know.