How can I contact support?

If you are not able to resolve your issue or question, or would like to submit feedback, head to Model API support to submit a support ticket.

Responses are typically provided within two business days.

Billing support

Only team admins can submit billing-related support tickets. To help resolve your issue quickly, include:

  • Your team name and the email associated with your admin account.
  • The billing period or invoice number in question.
  • A description of the issue (unexpected charge, failed payment, credit question, etc.).

Before contacting support, check whether your issue can be resolved directly: