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How can I contact support?

If you are not able to resolve your issue or question, or would like to submit feedback, head to Model API support to submit a support ticket.

Responses are typically provided within two business days.

Billing support

Only team admins can submit billing-related support tickets. To help resolve your issue quickly, include:

Your team name and the email associated with your admin account.
The billing period or invoice number in question.
A description of the issue (unexpected charge, failed payment, credit question, etc.).

Before contacting support, check whether your issue can be resolved directly:

Payment failed? See Why did my payment fail?
Unrecognized charge? See I don't recognize a payment
Need an invoice? See How can I download my invoice?

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